Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSTGN5005 Mapping and Delivery Guide
Provide global operations support

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSTGN5005 - Provide global operations support
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to provide support to local and international production and marketing operations in a textiles, clothing and footwear (TCF) enterprise operating in local, national and global contexts.This unit of competency is applicable to all sectors of the TCF industry.The unit of competency applies to global production and/or marketing operations where judgement may be required in planning and selecting appropriate processes or procedures for self and others within routine and non-routine situations. Work may be conducted in a large scale production or small business situation in a TCF sector and in a variety of environments, including operational workplace activities, restricted space, hazardous, controlled or exposed conditions.The unit of competency may apply to daily or production run applications. It includes repetitive production runs, short runs and quick changes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in providing global operations support, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The unit is applicable to all TCF sectors and assessment must ensure it is delivered to suit the industry it is being applied to.
Prerequisites/co-requisites
Competency Field Generic
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine job requirements
  • Follow standard operating procedures (SOPs)
  • Comply with work health and safety (WHS) requirements at all times
  • Use appropriate personal protective equipment (PPE) in accordance with SOPs
  • Identify job requirements from specifications, drawings, job sheets or work instructions
       
Element: Prepare to provide support to global operations
  • Gather and analyse information on global markets and global production operations in accordance with workplace practices
  • Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts
  • Check quality standards and safe work practices to ensure compliance
  • Make recommendations on production or marketing requirements in accordance with workplace practices
  • Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements
       
Element: Assist in implementing global production operations and process improvements
  • Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices
  • Check compliance of global production operations with specified requirements in collaboration with overseas contacts
  • Identify, report, record and investigate non-compliance to determine causes
  • Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance
  • Communicate changes to relevant personnel in a logical and easily understood manner
  • Monitor changes to confirm improvement to production efficiency
       
Element: Review global marketing strategies and policies
  • Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies
  • Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace
  • Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies
  • Review feedback on marketing performance in accordance with workplace practices
       
Element: Implement and document improvements to global marketing performance
  • Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel
  • Implement approved improvements to global marketing in accordance with workplace practices
  • Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide support to global operations

2.1

Gather and analyse information on global markets and global production operations in accordance with workplace practices

2.2

Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts

2.3

Check quality standards and safe work practices to ensure compliance

2.4

Make recommendations on production or marketing requirements in accordance with workplace practices

2.5

Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements

3

Assist in implementing global production operations and process improvements

3.1

Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices

3.2

Check compliance of global production operations with specified requirements in collaboration with overseas contacts

3.3

Identify, report, record and investigate non-compliance to determine causes

3.4

Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance

3.5

Communicate changes to relevant personnel in a logical and easily understood manner

3.6

Monitor changes to confirm improvement to production efficiency

4

Review global marketing strategies and policies

4.1

Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies

4.2

Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace

4.3

Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies

4.4

Review feedback on marketing performance in accordance with workplace practices

5

Implement and document improvements to global marketing performance

5.1

Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel

5.2

Implement approved improvements to global marketing in accordance with workplace practices

5.3

Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

identifying sources of equipment, materials and staffing for global production, in consultation with overseas contacts

organising machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements

checking overseas quality standards and safe work practices, and implementing opportunities to prevent or correct non-compliance

liaising with offshore contacts on production/marketing matters, and identifying and implementing opportunities to improve global marketing strategies and outcomes

communicating in a logical and easy to understand manner

interpreting outcomes of research and analysis of global marketing data, and providing assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies

implementing and documenting improvements to global marketing performance

maintaining global production and marketing coordination, monitoring records and preparing reports, where necessary, in accordance with workplace practices.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

production control and efficiency processes

quality assurance processes

production processes

work health and safety (WHS) and environmental aspects of relevant enterprise activities

workplace procedures and reporting processes

international regulations, pricing structures and import/export factors

production times, quality assurance factors and production/marketing

global marketing opportunities and improvement strategies

global production operations and/or marketing arrangements

relevant WHS legislation, regulatory requirements and codes of practice

workplace procedures

report and documentation requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide support to global operations

2.1

Gather and analyse information on global markets and global production operations in accordance with workplace practices

2.2

Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts

2.3

Check quality standards and safe work practices to ensure compliance

2.4

Make recommendations on production or marketing requirements in accordance with workplace practices

2.5

Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements

3

Assist in implementing global production operations and process improvements

3.1

Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices

3.2

Check compliance of global production operations with specified requirements in collaboration with overseas contacts

3.3

Identify, report, record and investigate non-compliance to determine causes

3.4

Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance

3.5

Communicate changes to relevant personnel in a logical and easily understood manner

3.6

Monitor changes to confirm improvement to production efficiency

4

Review global marketing strategies and policies

4.1

Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies

4.2

Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace

4.3

Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies

4.4

Review feedback on marketing performance in accordance with workplace practices

5

Implement and document improvements to global marketing performance

5.1

Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel

5.2

Implement approved improvements to global marketing in accordance with workplace practices

5.3

Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Organisation systems include, but are not limited to, one or more of the following:

just in time (JIT)

value-added modelling (VAM)

quick response

quality circles

team processes

benchmarking

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow standard operating procedures (SOPs) 
Comply with work health and safety (WHS) requirements at all times 
Use appropriate personal protective equipment (PPE) in accordance with SOPs 
Identify job requirements from specifications, drawings, job sheets or work instructions 
Gather and analyse information on global markets and global production operations in accordance with workplace practices 
Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts 
Check quality standards and safe work practices to ensure compliance 
Make recommendations on production or marketing requirements in accordance with workplace practices 
Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements 
Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices 
Check compliance of global production operations with specified requirements in collaboration with overseas contacts 
Identify, report, record and investigate non-compliance to determine causes 
Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance 
Communicate changes to relevant personnel in a logical and easily understood manner 
Monitor changes to confirm improvement to production efficiency 
Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies 
Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace 
Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies 
Review feedback on marketing performance in accordance with workplace practices 
Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel 
Implement approved improvements to global marketing in accordance with workplace practices 
Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices 

Forms

Assessment Cover Sheet

MSTGN5005 - Provide global operations support
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSTGN5005 - Provide global operations support

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: